Refund Policy

1. Overview

At ClevStudy, we want you to be completely satisfied with our service. This Refund Policy explains our approach to refunds and cancellations, ensuring transparency and fairness for all our customers.

We offer a 14-day free trial for all new customers, allowing you to explore the platform risk-free before any charges are made.

2. 14-Day Free Trial

All new ClevStudy subscriptions include a 14-day free trial period:

• No charges during trial: You will not be charged anything during the 14-day trial period.
• Full access: You have complete access to all features in your subscription.
• Cancel anytime: You can cancel your subscription at any time during the trial period without being charged.
• Trial reminder: We will send you an email reminder before your trial ends, giving you the opportunity to cancel if you're not satisfied.
• Automatic billing: If you do not cancel before the trial ends, your payment method will be charged for your first billing period (monthly or annual, depending on your subscription).

Note: Free trials are available once per customer. If you have previously used a free trial with ClevStudy, you will be charged immediately upon subscribing again.

3. Refund Eligibility

We want to ensure you have a positive experience with ClevStudy. Refunds may be issued in the following circumstances:

3.1 Technical Issues

• If you experience significant technical issues that prevent you from using the service, and we are unable to resolve them within a reasonable timeframe, you may be eligible for a prorated refund.
• You must report technical issues to our support team at support@clevstudy.com and allow us a reasonable opportunity to resolve the issue before requesting a refund.

3.2 Billing Errors

• If you were charged incorrectly due to a billing error on our part, we will issue a full refund for the incorrect charge.
• Examples include duplicate charges, wrong charges, or charges after cancellation.

3.3 Accidental Renewal

• If your subscription auto-renewed and you did not intend to continue, you may request a refund within 7 days of the renewal charge.
• Please note that auto-renewal is clearly communicated at signup and in reminder emails sent before each billing period.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team: Email us at support@clevstudy.com with the subject line "Refund Request".
2. Provide details: Include the following information in your email:
   • Your account email address
   • Your subscription details
   • The reason for your refund request
   • The date you were charged (or approximate date if unsure)
3. Response time: Our support team will review your request and respond within 2-3 business days.
4. Approval: If your refund is approved, we will process it within 5-7 business days.

5. Refund Processing

• Processing time: Approved refunds are processed within 5-7 business days from approval.
• Payment method: Refunds are issued to the original payment method used for the purchase.
• Bank processing: Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear in your account.
• Prorated refunds: If you are eligible for a partial refund (e.g., for unused time on an annual subscription), the refund will be calculated on a prorated basis for the unused portion of your subscription.

6. After a Refund

Once a refund has been issued:

• Access termination: Your access to ClevStudy will be terminated immediately unless otherwise specified.
• Data retention: Your account data will be retained for 30 days in case you decide to reactivate your subscription. After 30 days, data may be permanently deleted in accordance with our Privacy Policy.
• Re-subscription: You are welcome to subscribe again at any time. However, you will not be eligible for another free trial if you have already used one.

7. Exceptions

Refunds will not be issued in the following cases:

• Renewal periods beyond 7 days: If you request a refund more than 7 days after an auto-renewal, we may not be able to issue a refund.
• Violation of Terms: If your account was terminated due to a violation of our Terms of Service or Acceptable Use Policy, no refund will be provided.
• Promotional discounts: Refunds for subscriptions purchased with promotional discounts or coupon codes may be issued at the discounted rate, not the full price.
• Add-ons and extras: Refunds for optional add-ons or extras may be subject to different terms and are reviewed case-by-case.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

ClevStudy Limited
Email: support@clevstudy.com
General inquiries: info@clevstudy.com

Our support team is available Monday to Friday, 9:00 AM to 5:00 PM GMT. We aim to respond to all refund requests within 2-3 business days.

Note: This Refund Policy is part of our Terms of Service. By using ClevStudy, you agree to this Refund Policy. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated "Last updated" date.